Last Updated: June 2026

At Urbantec, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver products across Kenya.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Order cut-off is 5PM for same day delivery.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods, promotions, or unforeseen circumstances, processing times may be slightly extended. Customers will be notified of any significant delays.

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Delivery Coverage

We deliver to customers across Kenya, including major cities, towns, and selected remote locations.

Delivery availability may vary depending on your location and the shipping partner servicing your area.

Estimated Delivery Times

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

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Shipping Charges

We offer free shipping on all orders.

Your order will be delivered to the shipping address provided during checkout. Delivery times may vary depending on your location and the products ordered. Any estimated delivery timeframe will be displayed at checkout or provided in your order confirmation.

If there are any unexpected delays, we’ll notify you as soon as possible.

Order Tracking

Once your order has been dispatched, you will receive shipment updates through phone, email, SMS, or WhatsApp where applicable. You can also contact our support team for assistance with tracking your orders.

Delivery Requirements

To ensure successful delivery, customers must provide:

• Accurate full name
• Valid phone number
• Complete delivery address
• Any relevant delivery instructions

Urbantec is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided during checkout.

Receiving Your Order

Upon delivery, please inspect your package carefully.

If your order appears damaged, incomplete, or incorrect:

1. Note the issue immediately.
2. Take clear photos where possible.
3. Contact our customer support team within 48 hours (2 days) of delivery.

Failure to report shipping-related issues within a reasonable period may affect the resolution process.

Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occasionally occur due to:

• Extreme weather conditions
• Traffic disruptions
• Courier operational issues
• National holidays
• Security restrictions
• High order volumes

In such cases, we will do our best to keep you informed regarding the status of your shipment.

Failed Delivery Attempts

If a delivery cannot be completed because:

• The recipient is unavailable
• Contact information is unreachable
• The delivery address is incorrect

Additional delivery charges may apply for re-delivery attempts.

Large Appliances & Special Orders

Large appliances, bulk purchases, and special-order items may require additional handling and delivery arrangements. Our team will communicate any special shipping requirements before dispatch.

Contact Us

If you have any questions regarding shipping, delivery timelines, or order tracking, please contact our customer support team through our Contact Us page.

Urbantec – Reliable Delivery. Genuine Products. Exceptional Service.