Last Updated: June 2026

At Urbantec, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver products across Kenya.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods, promotions, or unforeseen circumstances, processing times may be slightly extended. Customers will be notified of any significant delays.

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Delivery Coverage

We deliver to customers across Kenya, including major cities, towns, and selected remote locations.

Delivery availability may vary depending on your location and the shipping partner servicing your area.

Estimated Delivery Times

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

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Shipping Charges

Shipping costs are calculated based on:

• Delivery location
• Product size and weight
• Order value
• Courier service selected

Shipping fees, if applicable, will be displayed during checkout before payment is completed.

From time to time, Urbantec may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been dispatched, you may receive shipment updates through phone, email, SMS, or WhatsApp where applicable.

Customers can also contact our support team for assistance with tracking their orders.

Delivery Requirements

To ensure successful delivery, customers must provide:

• Accurate full name
• Valid phone number
• Complete delivery address
• Any relevant delivery instructions

Urbantec is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided during checkout.

Receiving Your Order

Upon delivery, please inspect your package carefully.

If your order appears damaged, incomplete, or incorrect:

1. Note the issue immediately.
2. Take clear photos where possible.
3. Contact our customer support team within 48 hours of delivery.

Failure to report shipping-related issues within a reasonable period may affect the resolution process.

Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occasionally occur due to:

• Extreme weather conditions
• Traffic disruptions
• Courier operational issues
• National holidays
• Security restrictions
• High order volumes

In such cases, we will do our best to keep you informed regarding the status of your shipment.

Failed Delivery Attempts

If a delivery cannot be completed because:

• The recipient is unavailable
• Contact information is unreachable
• The delivery address is incorrect

Additional delivery charges may apply for re-delivery attempts.

Large Appliances & Special Orders

Large appliances, bulk purchases, and special-order items may require additional handling and delivery arrangements.

Our team will communicate any special shipping requirements before dispatch.

Contact Us

If you have any questions regarding shipping, delivery timelines, or order tracking, please contact our customer support team through our Contact Us page.

Urbantec – Reliable Delivery. Genuine Products. Exceptional Service.