Last Updated: June 2026

At Urbantec, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or interact with our services.

By using urbantec.co.ke, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery and billing address
• Payment information
• Order history

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver products and services
• Communicate order updates and delivery information
• Respond to inquiries and customer support requests
• Improve website functionality and user experience
• Prevent fraud and unauthorized activities
• Comply with legal and regulatory requirements
• Send promotional offers and updates where permitted

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties only when necessary to:

• Process payments
• Deliver orders through courier services
• Provide customer support services
• Comply with legal obligations
• Protect our rights, property, or customers

All third-party service providers are expected to handle customer information responsibly and securely.

Payment Security

We take reasonable measures to protect payment transactions and customer data.

Payment information is processed through secure payment providers and is not stored on our systems unless required for lawful business purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember user preferences
• Improve website performance
• Analyze visitor behavior
• Enhance shopping experiences
• Support marketing and advertising activities

You may disable cookies through your browser settings, although some website features may not function properly.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain business records
• Resolve disputes
• Meet legal, tax, and regulatory obligations

When information is no longer required, it will be securely deleted or anonymized.

Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
• Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

Marketing Communications

If you subscribe to our newsletters or promotional updates, we may send information about:

• New products
• Special offers
• Discounts and promotions
• Company announcements

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in our messages.

Third-Party Links

Our website may contain links to third-party websites. Urbantec is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a minor without appropriate consent, we will take steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us through our Contact Us page.

Urbantec is committed to safeguarding your privacy while providing a secure, convenient, and reliable shopping experience.